Refund Policy
Last updated October 27, 2026
PlanetOS is free to try, so you can see how it works before you pay. If PlanetOS Pro still isn’t right for you, you get your money back.
1. 14-day refunds
You can ask for a full refund of PlanetOS Pro within 14 days of buying it, for any reason. No questions asked.
2. How to ask
Reply to your Paddle receipt, or find your order at paddle.net and choose “Request refund”. You can also email hello@planetos.app with your order number.
Refunds go back to the original payment method, usually within 5–10 business days depending on your bank.
3. After a refund
The license is no longer valid, so please remove it from PlanetOS (Settings › License). The app goes back to the free plan of 5 actions a week. Files you already made are yours to keep.
4. Who handles payments
Orders are processed by Paddle.com, our reseller and merchant of record, which issues the refund. This policy doesn’t affect your rights under consumer law.